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TAP’s
team is a specialist group of around 30 professionals
focused on sample management for genomics and other
applications. The team have been successfully working
in partnership with customers to implement sample
management systems since the early 1990’s.
They are committed to ensuring that our products
deliver value and reliability as well as strategic
benefits by addressing key process bottlenecks in
the life sciences industry. |
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Ian Ransome
heads the TAP sample management team and is responsible
for its genomics business, leveraging the company’s
established range of systems.
Ian brings broad experience of the life science
automation market to his role at TAP. Previously,
Ian held key positions at EMAX and Tecan (UK), encompassing
senior roles in sales, application development,
market strategy and corporate development. Ian holds
a BSc with honours in Cell Biology and Biochemistry
from the University of York. |
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The team is structured
to provide customers with full support at all stages
- from pre-sales advice to system purchase, through
installation and ongoing service and support. |
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The
account management team |
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The
account management team has a wealth of applications
expertise and experience to help you choose the
right system to optimise your processes, and are
based locally in both the USA and Europe. |
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- Consultancy-based approach to finding the
solution that is appropriate to the needs of
the facility
- Additional advice covering a wide range of
areas such as process optimisation for sample
management and screening
- Service level review and analysis
- Business process analysis, redesign and change
management in drug discovery
- Design and implementation of automated sample
management facilities in validated environments
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Installation
team |
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A professional
group of project managers who are highly experienced
in managing implementation of sample management
systems. |
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- Focused on the customer’s specific requirements
to ensure systems provide the desired performance
levels within the agreed time lines
- Extensive operator and maintenance training
provided at TAP’s headquarters in the
UK and at customer’s site
- Additional support to allow operators to use
the system with a member of the installation
team on hand
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Technical
services team |
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TAP
recognise that our systems operate in demanding
environments and perform a business-critical role
in research organisations.
TAP provide a number
of dedicated technical support services - including
field-based engineers in the US and Europe, customer
champions, a spares and consumables supply, as
well as a Helpdesk. These ensure high system availability
and maximum productivity over the long term. TAP
work together with users to ensure we tailor a
solution to meet the needs of each installation. |
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Professional
services team |
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TAP
provides a range of professional services to improve
the productivity and effectiveness of your system
and so maximise the return on your investment in
TAP's automation.
Standard services range from training courses to
increase system availability and productivity, through
customised services to enable rapid start-up and
improved sample delivery. TAP can also provide on-site
personnel to operate and maintain your systems. |
| TAP
consumables and labware |
TAP offers
a mix of established labware items and new developments
- both in-house designs for TAP automation systems,
as well as those developed in collaboration with
leading labware and consumable suppliers.
The 'TAP Consumables' website provides further details
on the sample management consumables range and features
an online quotation request system. All quotation
requests and questions are managed by a dedicated
team within the TAP Partnership Services group.
Visit
the TAP Consumables website for more information |
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