TAP offer their customers a global support network, provided directly through our own staff in the USA and Europe and indirectly through accredited partners for the rest of the world. Our Helpdesk services ensure that customers are supported across a complete range of service and support issues.   Office Locations TAP have two service & support offices, based in Hertfordshire, UK and Wilmington, DE, USA. Each office operates its own dedicated helpdesk, manages customers' enquiries for service, as well as spares and consumables ordering. You can contact our Helpdesk 24 hours a day, 7 days a week: Email: support@tapbiosystems.com Our offices are staffed during the following hours: UK Office Monday - Friday 09:00 – 17:30 GMT Telephone: +44 1763 227333 US Office Monday - Friday 09:00 – 17:30 EST Telephone: +1 302 478 9060 ext 1 To report an issue online, please click the button below: Email & Telephone Support All customers with a service contract have direct access to TAP’s highly skilled team of service engineers and system operators via our dedicated call management system. This tracks the status of all enquiries until the matter has been satisfactorily resolved. Enquiries are handled directly by our Helpdesk or passed to one of our team of dedicated service engineers. They will provide support by email or telephone (within 4 working hours, faster if required). On-Site Service Engineers If an engineer is required on-site, this is co-ordinated via the Helpdesk. Service engineers will arrive at the customer’s site within 48 hours (24 hours for some major cities in USA and Europe). For more information on TAP Helpdesk services, Contact TAP's Service & Support Team << Back to TAP Service & Support   Back to top   print page