Home TAP Products Key applications Custom Automation & Product Development Service & Support About TAP Career opportunities News & events Contact us
TAP's service team works with commercial, academic and government organisations, in research, development and GMP production. TAP’s capabilities reflect the breadth and depth of the product offering - providing service & support for automated bioprocessing systems, benchtop cell processing systems, automated cell culture systems and large-scale sample management installations.
The service team offers a ‘full circle’ portfolio of services under the TAP Care™ brand including preventative maintenance, software support, application support and laboratory maintenance and calibration services. In addition there’s a range of training options and lifetime product and process support services available. All TAP Care™ services are delivered by a multi-disciplinary service team via a global support network.
View further information on our full capabilities by exploring the pages below.
Services contracts
Assurance Plus
More information
Helpdesk services
Office locations
24/7 helpdesk
Email & telephone support
Onsite service engineers
More information
Customer login
Report an issue or contact us by logging in to the TAP Service & Support Helpdesk
Log in to the Helpdesk
Product support
Operator & maintenance training
System & software upgrades
Preventative maintenance visits
Lab relocations & decommissioning
More information
Process support
Applications support
Protocol development
System & site review
Validation & GMP compliance
More information
Non-TAP equipment
Preventative maintenance
Onsite repair services
Custom support
More information
For more information on TAP service & support please contact us