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Service & Support Overview
Service & Support Plans
Technical Helpdesk
Customer Login
Product Support
Process Support
Non-TAP Equipment
 
TAP's service team provides dedicated support for automated bioprocessing systems, benchtop cell processing systems, automated cell culture systems and large-scale sample management installations under the TAP Care™ brand.
The team offers a ‘full circle’ portfolio of services including preventative maintenance, software support, application support and laboratory maintenance and calibration services. A range of training options and process support services are also available
View further information TAP's service and support.
 
Service Plans
• Comprehensive
• Assurance Plus
• Assurance
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Technical Helpdesk
• Office locations
• 24/7 helpdesk
• Email & telephone support
• Onsite service engineers
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Customer Login
Report an issue or contact us by logging in to the TAP Service & Support Helpdesk
Login to the Helpdesk
Product Support
• Operator & maintenance training
• System & software upgrades
• Preventative maintenance visits
• Lab relocations & decommissioning
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Customer Login
• Applications support
• Protocol development
• System & site review
• Validation & GMP compliance
Login to the Helpdesk
Non-TAP Equipment
• Installation
• Preventative maintenance
• Onsite repair services
• Custom support
More information
TAP Biosystems Headquarters: Tel: +44 (0) 1763 227200 | European Support: Tel: +44 (0) 1763 227333 | US Sales & Support: Tel: +302 478 9060