& enhanced contracts
maintain optimum performance and reliability,
support contracts can be purchased with
the instruments or renewed on an annual
offers standard and enhanced service contracts,
dependent on customer requirements and system
contracts include email & telephone
support from local UK & US helpdesk
and operators, with on-site visits from
field-based service engineers when required.
Planned preventative maintenance (PM) and
software visits are also included.
service contracts also include the support
of a dedicated product specialists. Their
support includes site operators and engineers
in achieving daily targets, undertaking
software diagnosis and fixes, as well as
co-ordinating retrofit and upgrade programmes.
contracts can be customised to meet specific
operational requirements, eg calibration
and certification services.
can provide system operators and engineers
based permanently at the customer's site,
fully trained to run TAP automated sample
management and cell culture systems and
provide front-line maintenance.
contracts for non-TAP equipment
also offers service contracts for non-TAP
equipment and sub-systems such as Staubli
robotic arms or Cedex cell counters. Standard
contracts are available or can be customised
to include both TAP and non-TAP equipment.
more information on service contracts for
TAP's Service & Support Team
Back to TAP Service & Support