| Standard
service contracts |
| The
following services are offered as standard: |
- Access to UK & US Help Desks for
call logging
- Remote access (VPN/modem) for fast
fault diagnosis and correction
- Service levels on all logged calls
- Specialist ‘Customer / Product
Champion’ assistance
- Planned preventative maintenance visits
- Phone and email support for system
operators and engineers
- Onsite service support from UK and
US team of Field Engineers
- First and second line software support
(remote or on-site if required)
|
| Custom
service contracts |
| The
contracts can be customised with additional
items: |
- Service and support of sub-systems
(eg Cedex, Staubli, Anorad)
- Service and support of non-TAP equipment
- Provision of front-line engineering
personnel on-site
- Calibration and certification services
- 'PMplus' service
|
|
|
| TAP
customer / product champions |
TAP's
service contracts include the support of
a dedicated product / customer champion.
Their specialist support includes: |
- Assist system operators and engineers
in achieving daily targets
- Actively monitor performance of all
installed systems
- Undertake software / database diagnosis
and fixes
- Control retrofit and update / upgrade
programmes
- Coordinate operational and service
delivery
|
| For
more information on TAP's Service Contracts |
| Contact
TAP's Services & support team |
| |
|
