| Training
courses |
| Supply
of standard, advanced and refresher courses
for operator and front-line maintenance
training. Courses covering more specialised
topics (e.g. liquid handling) are also available
to help increase operational performance
and quality. |
| Start-up
support |
| Provision
of support and / or project management services
to help customers during start-up and transitional
phases of operation. Includes scoping, planning,
risk management of operational activities
and personnel as required. |
| Rapid
Cell Supply Service (for automated cell
culture systems) |
| Designed
to help customers accelerate key cell line
supply from their automated cell culture
systems following installation. This service
combines TAP's expertise in cell culture
automation with the customer's own cell
supply skills. |
| Process
improvement |
| A
consultative programme to assist with the
integration and process flow of automation
systems, and ensure that delivery profile
matches expectations at all levels in the
organisation. Includes process analysis,
schedule monitoring and application review. |
| Protocol
supply (for automated cell culture systems) |
| TAP
can provide new protocols for customers
with automated cell culture systems. Existing
protocols can also be modified to enhance
functionality and optimise performance. |
|
|
| System
reviews |
| For
customers with established TAP systems.
System Reviews seek to analyze the present
status and delivery capability of an installed
system, discuss key system metrics and make
recommendations to meet future needs. |
| Provision
of system operators and engineers |
| Supply
of trained personnel to run TAP automated
sample management and cell culture systems
and provide front-line maintenance. |
| Application
support |
| For
customers with cell culture systems TAP
provides scientific and biological support
from life scientists familiar with TAP's
systems and customers' science. |
| Spares
supply |
| TAP
will supply customers with all the spare
parts necessary for the recommended level
of on-site holding, and also provide customers
with access to their spares holding 'at
base' for less frequently required parts.
The procurement and logistics function also
provides same-day procurement and dispatch
operations worldwide for all adhoc spares
requests. |
| Consumables
supply |
| TAP
also provides a range of high performance,
automation friendly, consumables and labware;
compatible with TAP systems. These can be
supplied on a call-off basis or as required. |
| For
more information on support services |
| Contact
TAP's service & support team |
| |
|
